Refund policy

If you have any problems with your order or any of the items are unsatisfactory, please get in touch with us naturaltreatswiltshire@gmail.com. We will do our best to deal with your problem efficiently. 

We are unable to accept returns of frozen, raw and perishable goods as these are exempt from the right to return. This does not apply to faulty goods.

Refunds are available for any non-frozen / non-perishable goods within up to 30 days of purchase, and you must return the goods within 14 days of requesting a refund, complete with the original packaging to us at your own expense.

It is your responsibility to take reasonable care of the goods before they are returned to us. Goods must be packaged adequately to protect against damage and arrive in a saleable condition. If there is any damage or deterioration evident, we will change you for the reduction in value.

All monies paid to us by you including any postage / carriage will be refunded within 30 days, less any costs due under this contract.

We are not able to offer refunds on goods bought in person from our shops which are being returned for example because they are no longer required or you have changed your mind.

This refund policy does not affect your legal rights - for example, if goods are faulty or inaccurately described.